Summary of the position:
The candidate will provide Level 1&2 support for the core banking ecosystem of the bank.
The eco-system includes Applications related to Transaction Banking, Trade Finance, Financing, General Ledger, Accounting, and Financial reporting for local regulator or Head Office in Paris.
Main responsibilities:
· Manage and provide 1st and 2nd level of application support (Mainly, TIPLUS)
· Manage trainings and improve/develop documentation/SOPs
Main duties details:
Manage and provide 1st and 2nd level of  application support
·  Manage and provide efficient 1st and 2nd level of application support.
·  Perform necessary analysis, troubleshoot or solve, and follow up incident, request, and problem raised by the customers and/or production in timely manner.
·  Escalate and follow up incident, request and problem to 3nd level support when needed as well as change request.
·  Perform health or regular check to ensure smooth running of application as well purging and archiving to achieve optimal performance.
·  Initiate and propose improvement when applicable on application performance as well as application monitoring and control.
·  Develop and maintain local development / modification.
·  Ensure application support activity conforming to existing procedures.
·  Perform pre & post health-checks after IT maintenance activities
·  Timely communication to stakeholders for priority incidents and also forecast the timeline (ETA)
·  Perform specific End Of Month ISIS batch follow-ups
Secondary duties:
-Serving as backup person for absent ISAP/BLI/CBI/GLS team member, when required.
-Other duties may be assigned.


•Strong organizational and communication skills

•Strong ability to analyze and summarize

•Self-sufficient and pro-active in sourcing information

•Strong sense of confidentiality

Degree in related field