Siemens

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Emea regional customer support expert (m/f)

23 June Seine-Saint-Denis, Saint-Denis Perm

With 48,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.
Join our team as an EMEA Regional Customer support & training expert in Molecular Diagnostics (MDX),
The missions:
-You support the Senior Global MDX Service Manager by managing internal customers and end customers' expectations with regard to Customer Support matters
- You support the Regional Sales Manager in the implementation of the MDX Sales strategy
- You support the Countries in the Region especially in case of new business development
- You have a strong sense of customer relationship & interaction with experience in either Service or Application support
- You have an extensive experience in Customer Support with international exposure
- You are willing to interact with various departments from R&D to HSC with the customer satisfaction always in mind
- You act as the Customer voice and report your improvement proposals in a structured way respecting the customer support processes
- You are willing to develop further your skills in becoming a proper system expert with a holistic view on the MDX products allowing resolving Service & Application related issues
Furthermore, you will be responsible for delivering high quality Technical Training content and further develop a continuous education program
Keys to succeed this challenge?
- You have a Master Degree with major in medical technology or a related discipline + terrain
- You are experienced in an international & multicultural environment
- You have a strong customer focus and you are solution oriented thinker
- You have already been exposed to Molecular Diagnostic products and understand the Molecular laboratory workflow
- You have a previous experience in delivering Technical Trainings
- You are highly self-motivated and have strong problem solving skills
You are willing to travel extensively (approx.50%)
The position is based in North of Europe (various possibilities)
- You are fluent in English
Need some help to apply?

With 48,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.
Join our team as an EMEA Regional Customer support & training expert in Molecular Diagnostics (MDX),
The missions:
-You support the Senior Global MDX Service Manager by managing internal customers and end customers' expectations with regard to Customer Support matters
- You support the Regional Sales Manager in the implementation of the MDX Sales strategy
- You support the Countries in the Region especially in case of new business development
- You have a strong sense of customer relationship & interaction with experience in either Service or Application support
- You have an extensive experience in Customer Support with international exposure
- You are willing to interact with various departments from R&D to HSC with the customer satisfaction always in mind
- You act as the Customer voice and report your improvement proposals in a structured way respecting the customer support processes
- You are willing to develop further your skills in becoming a proper system expert with a holistic view on the MDX products allowing resolving Service & Application related issues
Furthermore, you will be responsible for delivering high quality Technical Training content and further develop a continuous education program
Keys to succeed this challenge?
- You have a Master Degree with major in medical technology or a related discipline + terrain
- You are experienced in an international & multicultural environment
- You have a strong customer focus and you are solution oriented thinker
- You have already been exposed to Molecular Diagnostic products and understand the Molecular laboratory workflow
- You have a previous experience in delivering Technical Trainings
- You are highly self-motivated and have strong problem solving skills
You are willing to travel extensively (approx.50%)
The position is based in North of Europe (various possibilities)
- You are fluent in English
Need some help to apply?
Please contact our Recruitment responsible via LinkedIn: Karla GROS
To learn more about Healthineers careers, please come and visit our web page! : https://www.healthcare.siemens.com/careers#
 
Référence du poste: 294429
Secteur: Siemens Healthineers
Niveau d'expérience: Confirmé
Temps plein uniquement

With 48,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.
Join our team as an EMEA Regional Customer support & training expert in Molecular Diagnostics (MDX),
The missions:
-You support the Senior Global MDX Service Manager by managing internal customers and end customers' expectations with regard to Customer Support matters
- You support the Regional Sales Manager in the implementation of the MDX Sales strategy
- You support the Countries in the Region especially in case of new business development
- You have a strong sense of customer relationship & interaction with experience in either Service or Application support
- You have an extensive experience in Customer Support with international exposure
- You are willing to interact with various departments from R&D to HSC with the customer satisfaction always in mind
- You act as the Customer voice and report your improvement proposals in a structured way respecting the customer support processes
- You are willing to develop further your skills in becoming a proper system expert with a holistic view on the MDX products allowing resolving Service & Application related issues
Furthermore, you will be responsible for delivering high quality Technical Training content and further develop a continuous education program
Keys to succeed this challenge?
- You have a Master Degree with major in medical technology or a related discipline + terrain
- You are experienced in an international & multicultural environment
- You have a strong customer focus and you are solution oriented thinker
- You have already been exposed to Molecular Diagnostic products and understand the Molecular laboratory workflow
- You have a previous experience in delivering Technical Trainings
- You are highly self-motivated and have strong problem solving skills
You are willing to travel extensively (approx.50%)
The position is based in North of Europe (various possibilities)
- You are fluent in English
Need some help to apply?
Please contact our Recruitment responsible via LinkedIn: Karla GROS
To learn more about Healthineers careers, please come and visit our web page! : https://www.healthcare.siemens.com/careers#
 
Référence du poste: 294429
Secteur: Siemens Healthineers
Niveau d'expérience: Confirmé
Temps plein uniquement