Engineering & development


Senior business analyst (H/F)

06 October Bruxelles-Capitale, &nbspGrâce-Hollogne Interim

Description de la fonction pour H/F

The Senior Business Analyst is responsible for providing support for one or several Clients’ programs within the Client Services team to ensure smooth operations and the development of our clients ‘business. His/her activities are divided over 3 main pillars: Client Relationship, Operational Management and Financial Management. He/ She acts as a primary day to day contact person both internally and externally for all Operational and Financial related topics. He/She acts as super analyst in order to autonomously drive resolution of complex issues and analysis.
Key Responsibilities
Operational Management
He/she is responsible to ensure smooth operations on a day to day basis. This requires:
• The ownership, analysis, assistance and follow-up of operational issues until resolution (including end consumer complaints escalated by the Customer Service Team Leader)
• Actively take part in meetings (and lead them) when it concerns the daily activities improvements
• The ability to understand and use the client back office tools like the ERP system JDEdwards and the associated reporting tools
• The understanding of the overall client end2end solution from both a technical and functional standpoint
He/she is responsible of reporting the various business key metrics for the clients’ programs. He/she will assist the Business Manager in preparing the QBRs. Business metrics include (but not limited to):
• Service level agreement and performance analysis ;
• Operational metrics;
• Stock availability reporting ;
• Performance indicators of e-commerce front-end and web analytics
• Return on investment analysis;
• Forecasts;
• Sales figures;
Client Relationship
The Senior Business Analyst helps the Business Manager on a day to day basis nurturing the good relationship with the clients from company. He/she :
• Communicates directly with clients the issues detected and their status and resolution
• Builds a strong relationship with the clients, through effective collaboration and communication with the various clients’ team members
• Identifies clients’ business opportunities for both client and the clients' company through creativity, proactivity, deep analysis and understanding of the client business processes
Financial Management
The Senior Business Analyst understands the financial implications of the various client activities. It comes by:
• Preparing and analyzing the Bi-Weekly forecast updates
• Leading the validation of the weekly ‘flash’ invoices. Making the necessary analysis until resolution in case of discrepancies. Liaising with accounting department and with the client.
• Preparing the monthly client invoice
• Understanding of the key P&L Client Financial metrics:
• Sales revenue
• PFSweb Service fees
• PFSweb Margin


• Master or Bachelor degree in Business, Digital or commerce
• Fluent in English both verbally and in writing;
• 5 years’ experience in Account Management and/or Support;
• Excellent communication skills with internal and external clients (executive level) ;
• Good knowledge of the Microsoft tools (Access, Excel, Outlook…) and knowledge of an ERP system (SAP, Axapta…);
• Digital knowledge using a content management system (CMS) and/or e-commerce platform (eg. Magento, Joomla, Boutique builder, Demandware, ATG, Intershop, Hybris, IBM websphere, …)
• Analytic and rigorous;
• Understanding of finances
• Flexible; Pro-active; Multi-task; Tactical
• Customer minded and service orientated; Able to manage escalations;
• Curious, creative and can think out of the box;
• Open to feedback; Team player; Resistant to stress;
• Leadership attitude;
• Project Management skills;
• Public speaking skills; Able to lead client QBRs;
• Able to adapt to changes and manage conflicts;
• Able to identify upselling opportunities to our clients;


Envie d'un nouveau challenge?
Alors ce poste est fait pour vous!
N'attendez plus et transmettez-nous votre candidature via le bouton "Postuler" en annexant votre CV!